Your Privacy Matters

Privacy Policy

Last Updated: January 2026

1. Introduction

Kiwistron ("we," "our," or "us") operates the KiwisIoT platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IoT dashboard platform, including any mobile applications, web applications, and related services.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Account registration information (name, email address, username, password)
  • Profile information and preferences
  • Payment and billing information (processed through secure third-party payment processors)
  • Communication data when you contact our support team
  • Feedback and survey responses

2.2 IoT Device Data

As an IoT platform, we collect and process data from your connected devices, including:

  • Device identifiers and metadata
  • Sensor readings and telemetry data
  • Device status and configuration information
  • Location data (if applicable to your devices)
  • Device communication logs and timestamps

2.3 Usage and Technical Information

We automatically collect certain information when you use our Service:

  • IP address and browser type
  • Device information and operating system
  • Usage patterns and dashboard interactions
  • Log files and error reports
  • Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide, maintain, and improve our IoT dashboard platform and related services
Device Management: To enable real-time monitoring, control, and management of your IoT devices
Data Visualization: To process and display device data in dashboards and analytics
Account Management: To create and manage your account, process transactions, and send administrative information
Communication: To respond to your inquiries, provide customer support, and send important service updates
Security: To detect, prevent, and address technical issues, fraud, and security threats
Analytics: To analyze usage patterns and improve our platform's functionality and user experience
Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party service providers who perform services on our behalf (cloud hosting, payment processing, analytics)
  • Business Transfers: In connection with any merger, sale, or acquisition of our business
  • Legal Requirements: When required by law, court order, or government regulation
  • Protection of Rights: To protect our rights, property, or safety, or that of our users
  • With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit using TLS/SSL protocols
Encryption of sensitive data at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data protection practices
Secure MQTT communication protocols for device connectivity

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and device data for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain historical records for analytics purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal information
Restriction: Request restriction of processing
Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Kiwistron

Email: privacy@kiwistron.com

Website: Contact Us