How can we help you?

To create your first dashboard, log in to your KiwisIoT account and navigate to "My Panels". Click "Create New Dashboard" and choose a template or start from scratch. Add widgets by clicking the "+" button, select your data sources, and customize the layout. You can connect devices through the Device Management section and start visualizing your data in real-time.

KiwisIoT supports a wide range of IoT devices including sensors (temperature, humidity, motion, pressure), smart home devices, industrial equipment, wearables, and more. We support multiple connectivity protocols including WiFi, Cellular, LoRaWAN, and Satellite. Check our Hardware Support page for a complete list of compatible devices and protocols.

To add a device, go to Device Management in your dashboard, click "Add Device", and follow the setup wizard. You'll need your device's unique identifier and authentication credentials. For most devices, you can scan a QR code or enter the device ID manually. Once added, configure the device settings and assign it to a dashboard.

Security is our top priority. We use enterprise-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. All devices authenticate using secure tokens, and we support two-factor authentication for accounts. Our infrastructure is SOC 2 compliant and regularly audited. Your data is stored in secure, geographically distributed data centers with 99.9% uptime SLA.

KiwisIoT provides a comprehensive REST API and WebSocket support for real-time data streaming. You can access device data, send commands, and manage dashboards programmatically. We offer SDKs for Python, JavaScript, Java, and C++. Check our API Reference documentation for detailed endpoints, authentication methods, and code examples. Webhooks are also available for event-driven integrations.

First, check the device status in Device Management. Verify that the device is online and has a stable connection. Check your device's power supply and network connectivity. Review the device logs for any error messages. Ensure your device credentials are correct and haven't expired. If the issue persists, try restarting the device or re-registering it. Contact our support team if you need further assistance.

Yes! You can export your data in multiple formats including CSV, JSON, and Excel. Navigate to Analytics & Reports, select your date range and devices, then click Export. For automated exports, use our API or set up scheduled reports that will be emailed to you. Enterprise plans also include direct database access and data warehouse integration options.

We offer flexible pricing plans to suit different needs: Free tier for up to 5 devices, Starter plan for small projects, Professional plan for growing businesses, and Enterprise plans with custom pricing for large-scale deployments. All plans include core features with varying limits on devices, data retention, and API calls. Visit our Pricing page or contact sales for Enterprise custom quotes.

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link via email. Click the link and follow the instructions to set a new password. The link expires after 24 hours for security. If you don't receive the email, check your spam folder or contact support for assistance.

Yes! KiwisIoT supports multi-organization management. You can create separate organizations for different projects, clients, or departments. Each organization has its own devices, dashboards, and team members. Switch between organizations using the organization selector in the top navigation. Enterprise plans include advanced organization management features like SSO and role-based access control.